Hi Baze Privacy Policy — Your Information Is Completely Safe With Us

Welcome to hi baze. This Privacy Policy applies to all users of the hibaze.net website and any associated mobile applications or services. By accessing or registering on the hi baze platform, you are considered to have read and accepted this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy explains — in plain language — exactly what hi baze does with your personal data, why we collect it, and how we keep it safe. No hidden clauses, no legal jargon to hide behind.

Although this policy is published in Bengali, the English version shall be considered final in the event of any legal dispute. hi baze may update this policy at any time, and registered users will be notified of changes via email or through the platform.

Hi baze only collects information that is genuinely needed to provide our services. Collecting excessive or unnecessary data goes against our policy. We gather two main types of information.

1. Information you provide directly:

• Full name & date of birth (for age verification)
• Email Address & Mobile Number
• Username & password (stored in encrypted form)
• Payment Information — Mobile Pay/Nagad/Rocket number (for transaction processing)
• A copy of your National ID or passport for KYC verification
• Address (where applicable)

2. Automatically Collected Information:

• IP Address & Device Type
• Browser & Operating System Information
• Platform activity logs (login times, game history)
• Cookie & Session Data (see the Cookies section for details)
• Geolocation Data (for country verification)

Hi baze uses collected data only for specific, legitimate purposes. We never use your information in ways that could harm you or without your knowledge. The main uses are outlined below.

• Account Management: To create, verify, and secure your account.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your complaints and queries promptly.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: For analytics to improve your platform experience.
• Legal Obligations: Storing and providing specific information as required by regulatory authorities.
• Contact: To send important updates, security alerts, and promotional offers (where you have opted in).

Hi baze does not sell or rent your personal data to third parties. However, certain information may be shared in the limited circumstances outlined below.

• Payment Providers: Only the information necessary to complete transactions is shared with payment gateways such as Mobile Pay, Nagad, or Rocket.
• Game Providers: Minimum session data required for third-party game operation.
• Legal Authorities: Under a court order, government directive, or valid request from a regulatory authority.
• Security Partners: Specialized service providers for fraud detection and prevention.
• Business Succession: If hi baze's business is merged into or acquired by another entity, you will be notified in advance.

Hi baze follows the highest industry standards to protect your data. Our servers and data centers hold international security certifications and are monitored around the clock.

• All data is stored with AES-256 encryption — the highest standard used by banks and military organizations.
• Every connection is secured with SSL/TLS 1.3 protocol.
• Passwords are stored using bcrypt hashing — not even hi baze staff can see your password.
• Data is backed up regularly and a disaster recovery plan is in place.
• System access is strictly controlled — only authorized personnel can view specific data.
• If a security vulnerability is detected, affected users will be notified within 72 hours.

Data Retention Period:

Hi baze uses cookies on its website to make your experience smoother and more personalized. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme). Optional.
• Analytics Cookies: To understand which parts of the platform are used most. Optional.
• Marketing Cookies: To show relevant offers. Completely optional and can be turned off at any time.

You have full control over your personal data at hi baze. Under GDPR and international data protection standards, you are entitled to the following rights.

Hi baze is strictly for users aged 18 and above. We do not knowingly collect or store data from minors. Age is verified at registration, and KYC is required in cases where there is any doubt.

Hi baze may update this Privacy Policy from time to time. Any changes will be communicated via your registered email or a platform notification. For significant changes, at least 14 days' notice will be given before they take effect.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.
• The date of the latest update will always be displayed at the top of this page.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to the hi baze data protection team.

For Further Assistance Help Center Visit the page or FAQ Find answers to common questions in the section.