From opening an account to withdrawing your funds — if you need help with anything on Hi Baze, this page is your first stop. Everything is explained in clear, simple language.
All the most commonly asked questions, answered in one place.
Step-by-step account registration guide
Depositing with Mobile Pay or Nagad
How to Withdraw Your Winnings Fast
Bonus Terms & Conditions
Mobile App Download & Setup
Password & Account Security
Opening an account on Hi Baze is quick and straightforward. The whole process takes just a few steps and all you need to get started is your mobile number. Here's a full walkthrough so you don't get stuck anywhere.
A common question is whether any documents are needed to register. For a standard account, all you need is a mobile number and password. However, if you plan to make larger withdrawals, it's a good idea to verify your identity with your National ID — it makes transactions smoother and more secure.
Only one account can be registered per mobile number. Multiple accounts are against Hi Baze's policy.
Open the Hi Baze registration page. Enter your mobile number and create a strong password — use a mix of uppercase letters, lowercase letters, and numbers.
You'll receive an OTP code on your phone. Use that code to verify your mobile number. If the code doesn't arrive, wait 60 seconds and request a new one.
After creating your account, make your first deposit via Mobile Pay, Nagad, or Rocket and claim your welcome bonus.
Depositing and withdrawing on Hi Baze is straightforward. But if you'd like a full breakdown, everything you need is right here.
To make a deposit on Hi Baze, log in to your account first. Click the "Deposit" button and choose your payment method — Mobile Pay, Nagad, or Rocket. Then send the money to the designated number and submit your transaction ID.
To withdraw your winnings, go to the "Withdraw" section. Enter your mobile banking number, specify the amount, and hit submit. In most cases, the funds arrive within 2 to 5 minutes.
During peak hours — especially around big cricket matches or on weekends — withdrawals may take a little longer. Please be patient and avoid submitting the same request multiple times, as this can slow down the process.
Find detailed information and troubleshooting steps for each topic here.
Click the "Forgot password" link on the login page. Enter your mobile number, verify with the OTP, and set a new password. The entire process takes under 2 minutes.
Entering the wrong password several times in a row may temporarily lock your account. Wait 30 minutes or contact live chat directly — it's usually resolved within a few minutes.
Bonuses are usually credited within 2 minutes of your deposit. If it hasn't shown up, check whether you selected the bonus option at the time of deposit. If not, contact support with your transaction ID.
Start by refreshing the page. If that doesn't help, clear your browser cache or try a different browser. For issues on the mobile app, close it completely and reopen it.
Live bet results are typically updated within 5–10 minutes of the match ending. The same applies to pre-match bets. If it's been a while and there's still no update, check your betting history for the status.
To install on Android, enable "Unknown sources" under Settings › Security. On iOS, install directly from the App Store. A detailed guide is available on the download page.
Verifying your account with a National ID or Birth Registration Certificate lets you increase your daily withdrawal limit. Upload a photo of your document — verification usually completes within 24 hours.
Enable 2FA to add an extra layer of security to your account. You'll receive an OTP on your phone each time you log in, preventing anyone else from accessing your account. Turn it on from Settings › Security.
The weekly reload bonus is credited automatically every Monday after midnight. You just need to have made at least one deposit the previous week. If you don't see it, let us know via chat.
Hi Baze believes gaming should be an enjoyable experience — not a source of problems. That's why we encourage all our members to play responsibly.
If you feel your gambling habits are getting out of control, you can set limits yourself. Hi Baze offers deposit limits, session time limits, and a voluntary account break option.
Are you gambling repeatedly trying to win back money you've lost?
Are you spending money meant for household expenses on gambling?
Finding it hard to focus on family or work?
If the answer to any of these is yes, reach out to Hi Baze support. We'll help without any judgment.
These are the questions Hi Baze users ask most often.
If you can't find the answer you need, our support team is always ready to help.
For the fastest resolution, use live chat. Chat in Bangla and get a reply in an average of 3 minutes.
Online Now — Available 24/7
For detailed issues, reach out by email. You can attach screenshots or supporting documents. Replies typically come within 2–4 hours.
support@hibaze.net
Answers to the most common questions are on our detailed FAQ page — you'll find solutions to many issues right there.